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Legal Docs / Privacy Policy

Privacy Policy

Effective as of 26th December 2018

1. General Provisions

1.1 This Privacy Policy governs the collection and processing of personal data obtained from the users (hereinafter, referred to as “you” and “your”) of the website (hereinafter, referred to as the “Website”). The Website is owned and operated by ECOMBIX Oy, a Finnish company having a registered place of business at Hitsaajankatu 6, Helsinki 00810, Finland (hereinafter, referred to as the “Company”, “we”, “us”, and “our”).

2.1 By accessing and using the Website, you hereby agree to the collection and processing of your personal data as described in this Privacy Policy. The term “processing” includes collecting, storing, deleting, using, and disclosing personal data.

2.2 The services offered through the Website (hereinafter, referred to as the “Services”) are intended for a general audience and are not targeted at children. If you are younger than 18, you are not allowed to use the Services. We take children’s online safety very seriously, and if we ever learn that the personal data collected by us belongs to a child, we will immediately remove such personal data.

2.3 If a person under the age of 18 has provided us with personal data without obtaining parental or guardian consent in advance, the parent or guardian may request us to destroy or de-identify the personal data. Our contact details are specified in Section 14 of this Privacy Policy.

3. Types of Collected Personal Data

3.1 We require some personal data in order to provide the Services. We respect data minimization principles and we do not collect any personal data, which is not strictly required by the nature of the Services.

3.2 When you create an account on the Website, we collect your (i) name, (ii) email address, (iii) password, and (iv) VAT number (optional).

3.3 When you purchase the Services, we collect your (i) name, (ii) email address, (iii) password, (iv) billing address (optional), (v) VAT number (optional), and (vi) payment details.

3.4 When you contact us by email, phone, or through a contact form, we may collect your (i) email address, (ii) name, (iii) phone number, and (iv) any other personal data that you decide to provide us.

3.5 When you make payments through the Website, your payments will be processed by our third-party payment processor, namely, Stripe Inc. having a place of business at 185 Berry Street, Suite 550, San Francisco, CA 94107, the United States of America, and at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter, referred to as the “Third-party Payment Processor”). The Third-party Payment Processor may collect payment information from you, which is necessary to make the payments requested by you. Please note that we do not store your credit/debit card information. The Third-party Payment Processor handles all the steps in the payment process on its website, including data collection and data processing.

4. Purposes of Personal Data

4.1 The personal data collected through the Website is used only for:

  • the legitimate purposes for which the personal data is provided (e.g., providing you with the Services and the necessary information related thereto);
  • verifying your contact details;
  • contacting you with regard to the provision of the Services;
  • keeping records of any questions, complaints, compliments, and other information that you submit to us;
  • sending you notifications about important updates of the Website;
  • improving the quality of the Services;
  • offering you services that are similar to the Services purchased by you;
  • audit and security purposes.
5. Newsletter

5.1 When you purchase the Services through the Website, we will send you a transactional newsletter from time to time. Please note that such a newsletter may contain important information regarding the Services (e.g., payment information) and is not intended for marketing communication. Therefore, we do not provide you with an option to opt-out from our newsletter.

6. Protection of Personal Data

6.1 We endeavor to maintain appropriate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal data, which also applies to our disposal or destruction of personal data. We keep the personal data we collect about you strictly confidential. Only authorized personnel operating under strict confidentiality agreements have access to this personal data.

6.2 However, due to the inherent risks of using the Internet, we cannot be liable for any destruction, loss, leakage, and falsification of personal data caused by circumstances beyond our reasonable control. In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55 GDPR, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

6.3 Please note that you are solely responsible for keeping your login details and account information in a private and secure manner.

7. Retention Period

7.1 Your personal data will be kept for as long as it is necessary to provide you with the requested Services. When your personal data is no longer necessary to deliver the requested Services, we will delete your personal data immediately, unless we are obliged by law to retain such personal data for a specific period of time (e.g., for accounting record purposes).

8. Accessing, Correcting, and Deleting Personal Data

8.1 We take reasonable steps to ensure that the personal data collected and processed by us is accurate, complete, and up-to-date. Thus, we ask you to you to keep your personal data as current as possible and update your personal data on the Website if necessary.

8.2 If you would like to access, modify, or delete your personal data that is processed through the Website, please send us an email to the following email address: We will answer your request as soon as possible but no later than within two weeks.

9. Third-Party Access to Personal Data

9.1 The Company does not sell your personal data to third parties, and does not intend to so in the future.

9.2 Some of your personal data may be accessible to third parties that provide services on behalf of the Company (e.g., hosting and newsletter providers). Please note that some of such third-party service providers may be located outside the European Union. By using the Website, you hereby consent to the transfer of your personal data outside the European Union.

9.3 In case third parties perform services on behalf of the Company, the Company will assure that such third parties assure an adequate level of protection of personal data that is consistent with this Privacy Policy.

9.4 Your personal data may be accessed by the following third-party service providers:

9.4.1 The hosting services for the Website are provided by Google Cloud Platform ( having a principal place of business at Gordon House, Barrow Street, Dublin 4, Ireland.

9.4.2 When you make payments through the Website, your payments will be processed by Stripe Inc. ( having a place of business at 185 Berry Street, Suite 550, San Francisco, CA 94107, the United States of America, and at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

9.5 In some instances, we are obliged to comply with court orders and government requests and provide your personal data or parts of it to authorized bodies. We may disclose or access personal data whenever we believe in good faith that the law so requires, such as to comply with a litigation or that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or if we otherwise consider it necessary to do so to maintain service and improve our products and the Services.

9.6 In case the Company is being sold partly or fully, we may also provide your personal data to a purchaser or successor entity.

9.7 With the exception of the cases mentioned in this Section 9, we do not give your personal data to third parties unless we are legally bound to do so.

10. Non-personal Data

10.1 We may collect non-identifiable analytics data through third-party services. We use your non-personal data to provide and improve our Services, customize services for you, better understand our users, diagnose and fix problems.

10.2 The Website uses the Google Maps API(s). By using the Website, you agree that Google Privacy Policy available at
will apply to your use of Google Maps API(s).

10.3 We do not collect your IP address. Google Cloud Platform ( having a principal place of business at Gordon House, Barrow Street, Dublin 4, Ireland, may collect your IP address.

11. Cookies

11.1 A cookie is a small text file used to store information about your visit to the Website, such as your preferred currency and language settings. Cookies help us optimize and improve the user experience of the Website by helping us to deliver crucial functionalities. The cookies we use may vary over time as we continuously update and improve our Website.

11.2 We use the following cookies:

“__cfduid” – a cookie that allows us to identify trusted web traffic;
“_hjIncludedInSample” – a cookie that allows us to learn if the user is included in the sample which is used to generate funnels;
“io –” – a cookie that allows us to establish connection;
“_ati” – a cookie with fingerprint for Lazada component.

11.3 When you visit the Website, we may use cookies to store some non-personal data in your browser about your computer or mobile device and your activities in order to improve your browsing experience.

11.4 If you do not agree to our use of cookies, you need to either (i) discontinue your use of the Website or (ii) set your browser to refuse cookies. Please be aware that some parts of the Website may not function properly without cookies. If you would like to set your browser to refuse cookies, please check your browser’s help information.

11.5 We may use third-party services like Google Analytics, AdWords, and Mixpanel. Cookies from such services are used to collect data for statistical reports.

11.6 Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Website. Any data collected through such third party services will be used in accordance with our Privacy Policy and Google’s privacy policy available at

11.7 You may opt out of Google’s use of cookies by visiting the Google Advertising opt-out page available at

11.8 You may opt out of Google Analytics by visiting the Google Analytics opt-out page available at

11.9 You may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative opt-out page available at http://optout.

12. Third-Party Websites

12.1 The Website or emails sent by us may contain links to other external websites that do not fall under our domain. We are not responsible for the privacy practices or the content of such external websites. If you choose to follow such links to external websites, you do so at your risk.

13. Complaints

13.1 You have the right to submit a complaint about the way in which your privacy has been handled by using the contact details indicated in Section 14 of this Privacy Policy. After you submit such a complaint, we will send you an email within 5 business days confirming that we have received your complaint. Afterward, we will investigate your complaint and provide you with our response within a reasonable timeframe but no later than 2 weeks.

13.2 If you are a resident of the European Union and you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.

14. Contact Information

14.1 If you have any questions regarding our Privacy Policy and how the information is handled, or you wish to access, amend, or update your personal data, please feel free to contact us: email:, post address: ECOMBIX Oy, c/o Novius Pro Oy, Hitsaajankatu 6, 00810, Helsinki, Finland, phone: +358 9 42456240.

15. Changes to the Privacy Policy

15.1 We reserve the right to change our Privacy Policy at any time without prior notification. The current version of Privacy Policy is available on the Website. You are encouraged to periodically check our Privacy Policy.