Inbound 1300 Numbers for Your Business

Unlock nationwide communication with Australian Inbound 1300 numbers. Boost credibility, manage calls with ease, and enhance customer service effortlessly.

The modern entrepreneurial landscape is a cutthroat and dynamic space.

Entrepreneurs have to juggle economic factors and a competitive market on top of sustaining daily operations, and this can be a taxing endeavour for those who don’t have the right tools to support business growth.

Fortunately, modernity is a double-edged sword, and there’s a plethora of software and technology today that has the potential to speed up your staff’s day-to-day workflow.

One prime example is an inbound business number, or a 1300 number for people and companies based in Australia.

An inbound 1300 number differs from a personal number for a variety of reasons, and many of these reasons are beneficial to businesses and organisations.

If you’re curious to know whether an inbound number is ideal for your business, read on. We’ll do a deep dive into inbound 1300 numbers, how they work, and how they can benefit your enterprise.

Let’s get into it.

What Is an Inbound 1300 Number?

An inbound number is a virtual number that enables businesses and organisations to receive calls and inquiries. It works as a centralised call management system, as that single number can act as the primary touchpoint for callers to reach the business.

Inbound numbers like Australia’s region-specific 1300 number can be rerouted to multiple agents, allowing multiple calls to be handled simultaneously.

The number of handlers can be configured to meet the business’s needs, meaning there could be tens to hundreds of different calls happening at once, so long that there are enough agents to meet that demand.

The inbound number also has a built-in routing management system that allows call recipients to transfer the line to the caller’s intended recipient. It also has a built-in system that allows the business to set preset criteria based on caller information, location of call, and availability of agents.

This makes the process of reaching specific business departments more seamless for those outside the company.

How 1300 Numbers Differ from Other Numbers

Besides their ability to take in calls, a personal number and an inbound number have fundamentally different properties.

For one, a personal number is typically tied to a single phone—meaning only one call can be handled at a time.

On the other hand, a 1300 inbound number has an unlimited calling capacity depending on its plan, meaning it can be routed to multiple destinations or devices based on the business’s needs.

Another differentiator is the cost structure. Typically, a personal phone number calling a number outside their area code will incur a higher standard toll rate than a local call.

A 1300 number, on the other hand, has a standard toll rate regardless of the local area code of your company office and your customer’s location within Australia.

With this feature, a 1300 number can operate on a nationwide scale without customers being dissuaded from calling due to a high call fee.

Other inbound business numbers are also used by many Australian businesses, namely 13 numbers and 1800 numbers.

13 numbers tend to be more exclusive because of their shorter numbering, but callers still pay a local call rate. 1800 numbers on the other hand will incur no expense on the customer’s part, and the business will cover the entire cost of the call.

Depending on the nature and budget of your business, either inbound number can work for your specific operations.

In any case, an inbound number like a 1300 number has various uses that set it apart from personal numbers, making it something you should highly consider if you want to grow your business.

Functions of an Inbound Number

Want to get a comprehensive overview of an inbound number? We got you. Here are the functions of an inbound 1300 number from a provider like Telcoworks in more detail.

• Call routing: Easy transfer process to different lines based on availability and preset criteria.
• Call handling: Can handle multiple calls at once.
• Geo-routing: Divert calls based on the caller’s location automatically.
• Interactive voice response (IVR): Houses an interactable menu system that allows callers to select their intended recipient by typing in the device.
• Analytics dashboard: Review customer behaviour and agent performance from call metrics and analytics.
• Caller tracking: Tracks the customer’s purchasing behaviour and profile, allowing business to customise their offering for maximum satisfaction.
• Online number management portal: Ability to manage and access multiple inbound numbers in a single dashboard.
• CRM integration: Connects with customer management systems for streamlined service.
• Voicemail: Records messages when agents are unavailable.
• Call queuing: Holds calls during peak times, reducing missed inquiries.

As seen above, there are a lot of perks in using an inbound number. You can gain access to these perks with even the cheapest 1300 phone plan, so don’t make a business mistake and miss out on this opportunity to enhance your operations.

Benefits of an Inbound Number

If you’re still not convinced to invest in an inbound number, you’re missing out on an easy way to scale your business. Here are the benefits of switching to an inbound 1300 number for your business.

1. Nationwide Reach at Local Call Rates

The first benefit of an inbound number is nationwide reach. With an inbound 1300 number, customers from all over Australia can reach you without worrying about incurring an excessive toll rate.

One of the major reasons why customers may not want to call is this fee. They’d prefer to let the issue go (and avoid doing future business with you) rather than take on additional costs.

An inbound number removes financial barriers, making customers more willing to do business with you. Furthermore, you can market your number across the nation with little restriction, as your marketing materials can use the same number across all cities within the country.

So if you want to establish a nationwide presence, having an inbound number can certainly help.

2. Scalable According to Business Needs

A personal number limits callers to the phone owner’s availability. If you’re already on a call, are busy, or simply fail to answer, then your customer’s needs won’t be met and they’ll carry a negative reputation for your brand.

However, with an inbound number, you can increase your caller capacity by adding more agents to your roster. This allows you to handle multiple ongoing calls, which can scale your customer service and lead generation performance exponentially.

3. More Systematic Customer Service Experience

Customer service is a vital function in operating a successful business. If you want to create a structured and efficient system that can handle customers nationwide, a 1300 number is a critical tool to support that function.

The primary reason for this is the presence of a built-in analytics dashboard. With this dashboard, you can access key metrics and analyse customer behaviour and agent performance through the acquisition of data from these calls.

In turn, these analytics can lead you to make more informed decisions on running your operations, helping you enhance your business’s productivity and boost your profit potential.

For instance, these analytics can show you which agent is underperforming, and in what area, thus enabling you to focus on improving your training manual in that specific function.

4. Professional and Credible Brand Image

Another perk of a 1300 number (or any inbound number) is the reputation it can bring to your business.

A 1300 number helps businesses stand out from the local crowd, especially if your direct competitors use personal numbers only. It projects legitimacy, which can subconsciously alter the way your clients and suppliers will perceive you.

This can be beneficial, as it can open up more opportunities for making business relationships or sway customers to pick your service or product over others.

Furthermore, it also allows you to make vanity numbers, like 1300 FLOWERS. This makes your branding more distinct and recognisable, all while establishing your presence in your particular industry.

5. Cost-Effective Support

If you’re worried about spending a large amount to maintain a 1300 number, we have good news for you. These numbers are fairly affordable and can give you all you need thanks to its generous pricing plans.

Whether you’re a small business or a large one, a 1300 number doesn’t have to take a huge part of your budget as multiple plans are offered—from small mom-and-pop businesses to large multinational ones.

It scales according to your needs, so you can upgrade or downsize your pricing at any time, making it an economical way to handle customer inquiries. It’s also much more efficient than buying multiple phones and subscribing to multiple phone plans.