CloudTalk VS Dialpad: Top AI Call Solutions Compared

CloudTalk VS Dialpad: Top AI Call Solutions Compared

Selecting the best platform for AI-enabled cloud calling and contact centers can be confusing due to the increasing number of business solutions available. Teams today expect an AI-enhanced VoIP service, but also expect their business software to include AI automation, CRM integration, global support, analytics, and flexible pricing to assist in the growth of sales and customer support operations.

For small and medium-sized businesses (SMBs), CloudTalk is a top choice for cloud-based calling. Built specifically for SMB sales and support teams, it offers AI-driven call automation, smart routing, CRM integrations, and real-time analytics, allowing smaller teams to handle higher call volumes efficiently without extra staff.. Both companies provide cloud-based calling services that incorporate AI, but have differing design philosophies. CloudTalk was developed with call-centered sales and support teams in mind; Dialpad, however, is positioned as a UCaaS (unified communications as a service) provider with a focus on strong AI assistance.

How This Research Was Conducted?

This comparison is based on real user feedback, feature analysis, and pricing information from multiple sources.  Data was collected from third-party review platforms such as G2, Trustpilot, and AI-powered telephony solutions. 

The evaluation focuses on usability, AI capabilities, integrations, scalability, and pricing to provide a data-driven and SMB focused perspective.

How CloudTalk Exceeds Dialpad?

When choosing a cloud-based call solution, it’s important to consider how AI, usability, and setup impact your team’s efficiency. 

According to G2 reviews, CloudTalk (SMBs) is trusted for its;

• AI-driven call automation for efficiency
• Easy setup and intuitive interface
• Strong usability and support

Dialpad, based on G2 reviews, is preferred by enterprise teams for real-time AI insights and omnichannel communication, though it has a steeper learning curve.

In this comparison, we will examine each product’s performance in several key areas, including AI capabilities, pricing, global coverage, integrations, and overall user experience, and determine why CloudTalk provides the superior option for most AI-driven calling use cases.

Quick Comparison Chart

Feature	CloudTalk	Dialpad
AI Capabilities	24/7 AI voice agents serving as virtual receptionists, offering call summaries, tagging, note-taking, sentiment analysis, and tracking of topics and trends.	AI-assisted transcription, summaries, sentiment analysis, live coaching
Calling & Routing	VoIP, click-to-call, parallel & power dialing, preview dialing, visual IVR, smart routing, workflow automation	Standard calling with AI-based routing, no visual IVR
Global Reach	Local numbers in 160+ countries, number porting, branded caller ID, SPAM remediation	Limited international numbers (~70 countries)
CRM & Help Desk Integrations	100+ native integrations (HubSpot, Salesforce, Zoho, Pipedrive, Zendesk, Intercom, MS Teams, and more)	Selected CRMs; some features require higher plans
Analytics & Reporting	Real-time dashboards, call scoring, AI-assisted monitoring, agent performance, customer satisfaction, talk/listen ratio	Speech analytics, sentiment tracking, and AI-assisted monitoring
Pricing	Starter $25/user, Essential $29/user, Expert $49/user	Standard $15/user, Pro $25/user, Enterprise custom pricing
Ease of Use	Intuitive, fast onboarding, flexible for teams of any size	Modern interface, some learning curve due to UCaaS features

AI Capabilities

CloudTalk’s AI Voice Agents automate both inbound and outbound calls, generate AI-powered call summaries, send automated follow-ups, and update CRM records in real time. This automation reduces repetitive work, allowing teams to handle higher call volumes more efficiently while focusing on meaningful customer interactions.

Dialpad uses AI to provide real-time insights during live agent conversations. It offers live call transcriptions, sentiment analysis to track customer emotions, and AI coaching prompts to guide agents while the conversation is happening. After the call, Dialpad generates a summary of the interaction. 

This approach helps teams understand calls in detail and optimize performance, though it is more focused on insight and guidance than on fully automating call handling.

The AI will never completely replace the work of an agent, but it can assist them in becoming more accurate in their responses.

Verdict: If your company needs end-to-end AI call automation, CloudTalk would be the best choice, or if you want to use AI as an additional tool to help support live agents, Dialpad would be the best choice.

Global Reach & Integrations

CloudTalk offers local phone numbers to more than 160 countries so that international teams can easily contact their customers. Additionally, CloudTalk’s AI-Driven Call Automation & Virtual Receptionist can be used in conjunction with over 100 different CRMs & HelpDesks to enable teams to automate many of their workflow, update their CRM/HelpDesk records, and follow up on leads from multiple systems. 

Dialpad also has global coverage in approximately 70 countries and has many CRM integrations available; however, they have some automated features only available on the higher-tier plans, making it difficult for the smaller teams to utilize them. 

Therefore, by providing both a large amount of international coverage and using AI-powered automation, CloudTalk is able to provide a scalable, efficient, and globally consistent customer interaction experience for its users. This places CloudTalk clearly above Dialpad.

Pricing & Value

CloudTalk offers a variety of pricing plans that are competitive to Dialpad in terms of entry-level price points for lower-cost users.

CloudTalk has four different pricing tiers: 

• Starter $25/user/month: Basic calling features.
• Essential $29/user/month: Adds IVR, smart routing, messaging, integrations, and analytics.
• Expert $49/user/month: Includes power dialers, call monitoring, wallboards, and enterprise-level tools.
• Enterprise custom pricing

CloudTalk’s AI voice agent pricing: 

• Build ($350/month): 1,000 AI calling minutes included, $0.50 per extra minute. Ideal for teams just starting with AI calling.
• Scale ($750/month): 2,500 AI calling minutes included, $0.35 per extra minute. Designed for teams running AI voice agents daily.
• Scale Plus ($1,250/month): 5,000 AI calling minutes included, $0.30 per extra minute. Best for high-volume AI calling across teams, regions, or campaigns.
• Custom: For large-scale or highly specialized deployments with over 10,000 minutes/month, billed based on custom requirements.

Dialpad offers:

• • Standard $15/user: Basic calling and messaging at a lower entry-level cost.
  • Pro $25/user: Advanced features, including AI, analytics, and automation. Note: AI functionality may have separate or variable pricing depending on the features used.

Verdict: CloudTalk provides better value for call-heavy teams with predictable pricing and more features included by default.

Final Verdict

CloudTalk is clearly a better option for teams looking for call automation, global presence, and seamless CRM integration within an all-in-one cloud-based call platform using AI. Teams will be able to provide great customer service while handling greater call volume by utilizing CloudTalk’s easy-to-use interface, smart routing, and AI capabilities.

There are several primary factors to evaluate when comparing the various cloud call platforms available today:

• Integration: How well does the cloud call platform of interest integrate into your current CRM system, help desk systems, etc.?
• Pricing and Features: Are all of the features that you require available as part of the “base” plan offered by the cloud call platform of interest? If so, what additional costs are required to move to the next level of service?
• Focus and Goals: Are the primary focus and goals of the platform centered on improving call center operations/efficiency, or do they place a greater emphasis on enhancing overall communication/collaboration?

Carefully evaluating these three primary factors allows users to select a cloud call solution that works seamlessly within their current operational workflows, provides support to their teams, and can scale with their organization’s growth.